Aftersales Manager

Highly Competitive with excellent benefits
Volkswagen Kirkcaldy
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Aftersales Manager

Are you good with people and have a 'can do' attitude? This could be the opportunity for you! John Clark Motor Group are seeking a pro-active, customer focused Aftersales Manager for our high performing Volkswagen Dealership in Kirkcaldy. You will lead a team to provide a proactive service to customers, while ensuring that your department achieves profit margins in line with budget forecasts and annual objectives.

Key Job Requirements as Aftersales Manager:

  • People Management of the Aftersales Team
  • Ensuring Customer Satisfaction metrics are hit
  • Hitting monthly KPI’s / Budgets
  • Ensuring all repairs are fully compliant
  • Becoming a product expert well versed with all features of our vehicles
  • Maximise workshop profit opportunities
  • Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer standards and dealership procedures

Skills You Will Require as Aftersales Manager:

  • Confident relationship builder with team and customers at all levels
  • Ability to management the Aftersales Team successfully
  • Deliver first class service to achieve company objectives and targets
  • Self-motivated, articulate and professional

Aftersales Manager required Experience

  • Previous motor trade experience within service is preferable
  • Previous experience within a management role
  • Customer Service facing experience is essential

About JCMG

The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland’s 2nd largest independently family owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

  • Preferential rates on vehicle parts purchases and servicing.
  • Industry leading discounted Employee Car Scheme
  • 30 Day Holiday
  • Award winning In-house and manufacturer training
  • Cycle to work scheme
  • State of the arts dealership standards
  • High earning potential through commission or bonus
  • Some roles offer company car
  • Life assurance
  • Group contributory pension scheme
  • Careers development opportunities

If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application

Our Company Benefits

Employee Benefits
Employee Benefits
Financial Wellbeing
Financial Wellbeing
Pension and Pay
Pension and Pay
Health and Wellbeing
Health and Wellbeing
Career Benefits
Career Benefits

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