Assistant Service Manager

187/2021
Industry leading salary & Bonus
Aberdeen
Aberdeen
Volkswagen
Volkswagen Aberdeen
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Assistant Service Manager - VW Aberdeen

Are you good with people and have a 'can do' attitude? This could be the opportunity for you! John Clark Motor Group are seeking a pro-active, customer focused Assistant Service Manager for our Specialist Cars VW Dealership, who will be part of a team responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work. You must be an Assistant Service Manager or a Senior Service Advisor who is highly proficient in the Service department within the automotive industry.

Assistant Service Manager Responsibilities:

  • Planning, controlling and monitoring processes in customer services areas while managing and developing employees
  • Improve standards of performance of the service team through effective coaching and performance management
  • Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
  • Ensure accurate recording of all daily operating controls and KPIs
  • Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
  • Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budget

Assistant Service Manager Attributes:

  • You will need to have had a solid career history to date gained in a main dealer Service department
  • Be a confident relationship builder dealing with customers at all levels
  • You will have an extensive career in aftersales management
  • Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team
  • Demonstrate an entrepreneurial flair to drive the business forward
  • Proven ability to deliver high CSI results with a passion for excellent customer service
  • Have knowledge of vehicle design, manufacture and legislation
  • A full driving licence

About JCMG

The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland’s 2nd largest independently family owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

  • Preferential rates on vehicle parts purchases and servicing.
  • Industry leading discounted Employee Car Scheme
  • 28 Day Holiday
  • Award winning In-house and manufacturer training
  • Cycle to work scheme
  • State of the arts dealership standards
  • High earning potential through commission or bonus
  • Some roles offer company car
  • Life assurance
  • Group contributory pension scheme
  • Careers development opportunities

If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application

Our Company Benefits

From day one colleagues will be welcomed to our fantastic package of benefits. We try hard to make sure that we offer a broad choice of benefits to make John Clark Motor Group a great place to work and buy vehicles and we review this yearly with us just recently adding the Employee Assistance Programme to this long list. Our aim is to make our benefits easily accessible, simple to understand and great value for all our colleagues.

In addition to our company benefits, John Clark Motor Group understand how important it is to value our team members’ loyalty and commitment, and we love to say ‘Thank You’. We have in place a ‘long service recognition’ scheme for those that reach key milestones of continuous service with us, including 1 week’s additional holiday and a variety or bonuses throughout the years.

Award winning In-house and manufacturer training
Award winning In-house and manufacturer training
Cycle to work scheme
Cycle to work scheme
Group contributory pension scheme
Group contributory pension scheme
Holidays 28 days
Holidays 28 days
Industry leading discounted Employee Car Scheme
Industry leading discounted Employee Car Scheme
Industry leading salary & bonus package
Industry leading salary & bonus package
Employee Assistance Programme
Employee Assistance Programme
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