Contact Centre Team Leader

Contact Centre Team Leader – John Clark Motor Group Dunfermline

Full Time 

We love working for John Clark Motor Group, but then we would say that. However, over 1000 others love working for us too!

We are in search of an exceptional Contact Centre Team Leader to join our brand-new Dunfermline office. You'll need to be driven, thrive in high-intensity environments and most of all, be a people person! This team leader role will give you the opportunity to lead by example, motivate and manage a small team and develop your leadership skills.

Contact Centre Team Leader key job requirements:

• Achieve agreed levels of calling activity (inbound and outbound) to retain and increase customer loyalty
• Ensure the inbound/outbound call criteria are always followed through coaching team members
• Ensure that monthly objectives are met
• Strive to provide high levels of internal and external customer care and bring to the attention of the Customer Contact Manager any problems that may arise
• Ensure that the Contact Centre teams update all DMS systems accurately

• Ensure customer records are accurate and up to date.
• Always ensure customers are treated with respect and always receive first class service

• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching

Skills Contact Centre Team Leader will require:

• Create an inspiring team environment with an open communication culture
• Excellent communication and customer service skills
• Good organisational skills
• Structured, motivated, and organised approach to work

In this Team Leader role, you will need to be passionate about developing yourself and others – a real advocate of excellent customer experience. You will be a brilliant coach with strong communication skills. You will also have experience of Microsoft Excel, Outlook, Teams, Word & PowerPoint. Leadership experience in a Contact Centre environment is desirable.

Working Pattern: Monday to Friday 38hrs working week – between 8.30 and 5.30 Monday to Thursday with a 5pm finish Friday’s

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

• Preferential rates on vehicle parts purchases and servicing.
• Industry leading discounted Employee Car Scheme
• 28 Day Holiday
• Award winning In-house and manufacturer training
• Cycle to work scheme
• State of the arts dealership standards
• High earning potential through commission or bonus
• Some roles offer company car
• Life assurance
• Group contributory pension scheme
• Careers development opportunities

If this sounds like you and you would love to be part of John Clark Motor Group, then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application