Digital Sales Executive - Motorchoice
This is an exciting opportunity to join the Motorchoice division, part of the John Clark Motor Group. As a forward-thinking business, we are seeking to progress our e-commerce proposition and improve our customer’s online purchasing experience by introducing a dedicated digital team. This team will manage all online enquiries and orders and will work closely with the centre teams to ensure that our customers buying experience is seamless whether they are buying in store or at home via our e-commerce channel.
Purpose of the Digital Sales Executive Role
In this critical support role, you are the link between our customer and the business, administrating the sale and delivery of their new car online. You will need to consistently represent the standards expected by the John Clark Motor Group, as you are likely to be the first and maybe the only contact the customer will have with the company.
This role would suit experienced administrators or Customer Service Support / Advisors who can demonstrate the ability to build rapport with others quickly, show great attention to detail and a real passion for meeting customers’ needs and expectations.
Key Tasks of Digital Sales Executive
• Responding to vehicle orders placed online
• Liaising with the Digital team regarding any queries and questions
• Checking vehicle stock for vehicle availability with the digital administrator
• Keeping customers informed about their purchase
• Processing finance applications and dealing with any queries raised by customers or finance providers
• Working with Digital Sales Manager to place order for new cars when required
• Working with digital admin to ensure vehicle orders are processed accurately and timely to meet planned customer deliver dates
• Ensuring we have all the customer documentation and information prior to delivery/handover
• Ensuring vehicles are insured and taxed prior to delivery
• Coordinating delivery dates between the retail stores and logistics team
• Responding to inbound emails and telephone calls regarding vehicles ordered but not yet delivered
Person Specification of Digital Sales Executive
Customer Service/Sales experience
Experience in administration or customer service preferrable
Computer literate and confident with data input
Communication via email and telephone
Adhering to processes and systems
Personal skills of Digital Sales Executive
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.
If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application
From day one colleagues will be welcomed to our fantastic package of benefits. We try hard to make sure that we offer a broad choice of benefits to make John Clark Motor Group a great place to work and buy vehicles and we review this yearly with us just recently adding the Employee Assistance Programme to this long list. Our aim is to make our benefits easily accessible, simple to understand and great value for all our colleagues.
In addition to our company benefits, John Clark Motor Group understand how important it is to value our team members’ loyalty and commitment, and we love to say ‘Thank You’. We have in place a ‘long service recognition’ scheme for those that reach key milestones of continuous service with us, including 1 week’s additional holiday and a variety or bonuses throughout the years.