Service Administrator

183/2021
Highly competitive salary
Dundee
Dundee
Audi
Dundee Audi
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Service Administrator - John Clark Bodyshop Dundee

Are you good with people and have a 'can do' attitude? This could be the opportunity for you! John Clark Dundee are seeking a pro-active, customer focused Service Administrator for our Bodyshop, who will be part of the Service Team and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.

Key Job Requirements as Service Administrator:

  • Taking customer calls and appropriate action
  • Organising vehicle bookings for service, maintenance or repair
  • Ensuring each customer is contacted prior to their appointment
  • To provide proactive updates to customers during vehicle repairs
  • Making outbound calls for follow-up work
  • Preparing estimates and invoices for customers
  • General administrative duties as and when required
  • Working on Service Reception desk when required
  • Control of customer order numbers in conjunction with the Service Reception team
  • Assisting with vehicle Collection & Delivery
  • Ensuring that the image and levels of customer service within the department are in line with Company standard

Skills & Experience You Will Require as Service Administrator: The ideal candidate will provide an excellent customer experience by delivering superior customer service and ensuring quality in response to customer requirements. The applicant must be a brand ambassador, promoting the service of the company and have the ability to respond in a positive manner to the changing demands of various customers.

  • Confident relationship builder with customers at all levels
  • Ability to influence and advise customers on minor technical issues
  • Deliver first class service to achieve company objectives and targets
  • Self-motivated, articulate and professional

About JCMG

The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland’s 2nd largest independently family owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family.

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

  • Preferential rates on vehicle parts purchases and servicing.
  • Industry leading discounted Employee Car Scheme
  • 28 Day Holiday
  • Award winning In-house and manufacturer training
  • Cycle to work scheme
  • State of the arts dealership standards
  • High earning potential through commission or bonus
  • Some roles offer company car
  • Life assurance
  • Group contributory pension scheme
  • Careers development opportunities

If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application

Our Company Benefits

From day one colleagues will be welcomed to our fantastic package of benefits. We try hard to make sure that we offer a broad choice of benefits to make John Clark Motor Group a great place to work and buy vehicles and we review this yearly with us just recently adding the Employee Assistance Programme to this long list. Our aim is to make our benefits easily accessible, simple to understand and great value for all our colleagues.

In addition to our company benefits, John Clark Motor Group understand how important it is to value our team members’ loyalty and commitment, and we love to say ‘Thank You’. We have in place a ‘long service recognition’ scheme for those that reach key milestones of continuous service with us, including 1 week’s additional holiday and a variety or bonuses throughout the years.

Award winning In-house and manufacturer training
Award winning In-house and manufacturer training
Cycle to work scheme
Cycle to work scheme
Group contributory pension scheme
Group contributory pension scheme
Holidays 28 days
Holidays 28 days
Industry leading discounted Employee Car Scheme
Industry leading discounted Employee Car Scheme
Industry leading salary & bonus package
Industry leading salary & bonus package
Employee Assistance Programme
Employee Assistance Programme
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