Service Administrator – John Clark Tayside
Are you good with people and have a 'can do' attitude? This could be the opportunity for you! John Clark Tayside are seeking a pro-active, customer focused Service/ Vehicle Administrator for our BMW/ MINI dealerships, who will be part of the Service Team and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.
Key Job Requirements as Service Administrator:
.Taking customer calls and appropriate action
·Organising vehicle bookings for service, maintenance or repair
·Ensuring each customer is contacted prior to their appointment
·To provide proactive updates to customers during vehicle repairs
·Making outbound calls for follow-up work
·Preparing estimates and invoices for customers
·General administrative duties as and when required
·Working on Service Reception desk when required
·Control of customer order numbers in conjunction with the Service Reception team
·Assisting with vehicle Collection & Delivery
·Ensuring that the image and levels of customer service within the department are in line with Company standard
Skills & Experience You Will Require as Service Administrator: The ideal candidate will provide an excellent customer experience by delivering superior customer service and ensuring quality in response to customer requirements. The applicant must be a brand ambassador, promoting the service of the company and have the ability to respond in a positive manner to the changing demands of various customers.
·Confident relationship builder with customers at all levels
·Ability to influence and advise customers on minor technical issues
·Deliver first class service to achieve company objectives and targets
·Self-motivated, articulate and professional
The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland’s 2nd largest independently family owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specialising in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.
We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family.
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.
If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application