Aftersales Manager

Aftersales Manager – VW Clark Commercials

Are you good with people and have a 'can do' attitude? This could be the opportunity for you! John Clark Motor Group are seeking a pro-active, customer-focused Aftersales Manager for our high-performing and busy VW Clark Commercials Dealership.

You will lead a team to provide a proactive service to both our retail and business fleet customers, while ensuring that your department achieves profit margins in line with budget forecasts and annual objectives.

Key Job Requirements as Aftersales Manager:

• People management and leadership of the Aftersales Team.
• Ensuring Customer Satisfaction metrics are hit.
• Hitting monthly KPI’s and budgets.
• Ensuring all vehicle repairs are fully compliant.
• Becoming a commercial product expert well-versed with all features of our Volkswagen Commercial range.
• Maximising workshop profit opportunities.
• Achieving customer satisfaction objectives and ensuring that all clients—from local tradespeople to large fleets—are dealt with professionally, adhering to manufacturer standards and dealership procedures.

Skills You Will Require as Aftersales Manager:

• Confident relationship builder with teams and customers at all levels.
• Ability to manage the Aftersales Team successfully in a fast-paced commercial environment.
• Deliver first-class service to achieve company objectives and targets.
• Self-motivated, articulate, and professional.

Aftersales Manager Required Experience:

• Previous motor trade experience is essential within similar role (commercial vehicle experience is a plus, but not essential).
• Previous experience within a management role.
• Customer Service facing experience is essential.

About JCMG

The John Clark Motor Group is a name synonymous with outstanding customer service. We are Scotland’s 2nd largest independently family-owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family.

What We Offer

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:

• High earning potential through commission or bonus.
• Fantastic weekday working hours (No weekend rotas!).
• Preferential rates on vehicle parts purchases and servicing.
• Industry-leading discounted Employee Car Scheme.
• 30 Day Holiday – Increases with service
• Award-winning In-house and manufacturer training (VW Commercial Vehicles certification).
• Cycle to work scheme.
• State-of-the-art dealership standards.
• Company car included.
• Life assurance.
• Group contributory pension scheme.
• Excellent career development opportunities.

To Apply

If this sounds like you and you would love to be part of John Clark Motor Group, then please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.