Sharon Roberts - Group Contact Centre Manager

What I like most about the company is always being made to feel part of the Clark family.

I joined JCMG 13 plus years ago. I initially worked part time hours around my young family, the role I undertook was to make outbound calls for Land Rover Edinburgh booking customers into our workshop and following this up with another call after their visit to ensure that they were completely satisfied with their visit and the experience. This was a new role for the Group and resulted a few years later in the Contact Centre being formed, I have been on an amazing journey with the company with both the company expanding, adding new franchises into the portfolio of brands we represent. During this time, the contact centre has also expanded from a team of 4 people, looking after 4 dealerships to now being a team of 21 people looking after 21 dealerships.

What I like most about the company is always being made to feel part of the Clark family. Everyone is known by their first name and the Clark family make an effort to know their staff and make you feel valued. There are regular news letters keeping us all up to date with what is happening in the business and pre Covid regular family events. The company is very forward thinking and quickly established best practise to deal with Covid and ensure the safety of our customers and staff.

On a personal level, I have moved roles from Outbound Service Advisor to Contact Centre Supervisor to my current role as Contact Centre Manager. There are lots of opportunities for personal development and a fantastic range of personal development courses available via our training department. What I love most about my job is that no two days are the same, every day has different challenges. I enjoy working with my team, supporting them through periods of change and watching them develop, we have also provided YOY growth in the bookings we make for our dealerships and the revenue we generate as a team to the business.‚Äč